Received, prioritized, data entered, and processed all specimens delivered to the microbiology and cytology department

Responsible for adhering to provincial and company quality and safety standards and procedures

Phoned hospitals, clinics and laboratories to give verbal confirmation of positive results and antibiotic sensitivities to ensure timely diagnoses and infection protection measures

Regularly solved common laboratory problems such as incomplete requisitions, clarification of patient information and mislabeled specimens by phoning collection sites, consulting other departments and accessing multiple laboratory databases

Faxed waivers to hospitals, clinics and collection sites for mislabeled or unlabeled specimens that cannot be recollected

Completed Customer Relationship Management reports for mislabeled specimens, missing information on requisitions and mistakes made by hospitals and laboratories

Performed daily maintenance and quality control for equipment and media

Accurately data entered, verified and processed critically important time sensitive specimens such as cerebrospinal fluid and positive blood cultures to deliver to technologists to meet stat turnaround times